Corporate Feedback - Comment

    Dudley Council tries to provide high quality, affordable services to all its customers.  There are times when we do things well, but there may also be times when things go wrong and you are left unhappy or dissatisfied.

    We want to hear from you if you have a comment about our services.

    Your comment may be about:
    • the kind of services we offer
    • the services you receive
    • the lack of services
    • changes to services
    • costs of services
    • how helpful we have been

    Please use this list of services to identify the service area you wish to comment on:
    • Adult Social Services:
       o Older People
       o Reablement
       o Residential
       o Home Care
       o Day Services
       o Independent Living
       o Occupational Therapy
       o Telecare
       o Physical Disability
       o Access & Care Management
       o Community Team
       o Sheltered Housing
       o Learning Disability
       o Falls Service
       o Other issue
    • Anti Social Behaviour
    • Benefits
    • Car Parking
    • Children's Social Care:
       o Multi-Cultural Support
       o FAST
       o Family & Parenting Support
       o Family Intervention
       o Extended Services
       o Assessment
       o Care Management
       o Emergency Duty Team
       o Children’s Homes
       o Supervised Contact
       o Fostering
       o Flipside Treatment Foster Care
       o Adoptions
       o 14+ Team
       o Other issue
    • Council Housing:
       o Tenancy & Estates
       o Homelessness
       o Applications or Housing Options
       o Tenant Participation
       o Income Collection, Right to Buy or Leaseholders
       o Antisocial Behaviour
       o Tenancy Support 
       o Repairs Centre
       o Property Team (Empty Properties)
       o Repairs & Improvement
       o Other issue
    • Council Tax or Business Rates
    • Dudley Council Plus
    • Leisure Centres
    • Libraries
    • Litter, Graffiti or Dog Fouling
    • Planning: 
       o Building Control
       o Development Control
       o Planning Enforcement
       o Historic Environment
       o Other issue
    • Pot Holes or Pavements
    • Environmental Health
    • Registrars (Births, Deaths & Marriages)
    • Rubbish, Recycling or Wheelie Bins
    • Town Halls
    • Traffic, Congestion or Traffic Lights
    • Trees, Hedges or Verges
    • Other issue

    You will need to provide the following information so that we can deal with your comments:

    1.  If you are reporting a comment for someone else, please give:
      • Their full name
      • Your relationship to them
        • Family member
        • Friend
        • Legal representative
        • Solicitor
        • Other - please specify.
    2. ​​ Does your comment relate to a specific address or location?  Yes / No.
    3.  If Yes, please specify whether it is your address or provide the new address / location.
    4.  Service area you wish to comment on (please choose from the list above).
    5.  Does your comment relate to:
      • Staff attitude
      • Policy & procedure
      • Service delivery
      • Service quality
      • Third party issues.
    6.  Details of your comment.

    Please provide this information in the text box below.

    Privacy & Disclaimer Statements

    The information that you provide today will be processed in accordance with Data Protection legal requirements.

    Further information as to why and how the council processes information can be found at Dudley Council's Corporate Privacy & Disclaimer Statement.


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